PROUD TO BE YOUR DEALERSHIP

As a small business, we work hard every day at Bertera CJDR of West Springfield to create the best experience for our customers, be a great employer to our amazing team, and give back to the community we serve — but if you believe some of the latest commercials from national “online car buying” brands, you may think we’re movie villains 😂.

 

stereotypical sleazy car salesman

TV CAR DEALERS

friendly car salesman helping a customer

REAL CAR DEALERS

 

The truth is we can provide a much more convenient and confident online buying experience than any national used car website — which connect you with a national call-center — because our website connects you to an amazing local staff who care about you and want to build lifelong customer relationships.

 

THE BEST CAR BUYING (AND OWNING) EXPERIENCE

We’re here to help before, during, and long after your purchase — making sure you enjoy the full value of your investment and have all of your family’s vehicle needs taken care of for years to come.

car owner bringing a vehicle in for service at a dealership

A great car buying experience is just the beginning. Our team is here to help you have a great car owning experience.

Also, we have tons of new and used cars you can come see, test drive, and trust (like these!). Take a look around and let us know if you have any questions! Our job is to help neighbors like you drive happy with a vehicle (and monthly payment) you love.

 

 
EXPLORE VEHICLES ONLINE

New And Used Inventory Available

TAKE IT FROM OUR NEIGHBORS

We’re super proud of the car buying (and servicing) experiences we provide, and our #1 goal is creating happy customers in our community. Start your easy, transparent shopping experience now and see why people love working with our team online and in-store.

 
START SHOPPING LOCAL!

Check Out Our Great Deals

 
 

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DealerRater Apr 2, 2021

Carlos Torres at Bertera provided excellent, friendly, and accommodating service. He made the lease process very easy and transparent. I’m so in love with my new Jeep Wrangler, and can’t thank the guys at Bertera in West Springfield enough!

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DealerRater Feb 5, 2021

Ben was easy going and great to work with. If I left a review 2 years ago for Bertera it would have been a 0 for their service department. Jury is still out on that department for now. But I love my new Jeep and would highly recommend Ben.

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DealerRater Oct 27, 2020

I had an easy and enjoyable time shopping for my new car. Bertera had the best selection of Jeeps in the area and Evan showed me other possibilities at other area dealers to make sure I was completely satisfied with my selection. In the end my salesperson Lee got me into the exact vehicle I wanted at a fair price.

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DealerRater Aug 21, 2020

August 20, 2020: Recently l had major work done on my car at Bertera Chrysler Jeep on Riverdale Street. The service department was very kind and professional in diagnosing my needs and then providing them at a reasonable cost. Hats off to Allie and the service advisor team, and Bob who is a highly skilled automotive technician. I strongly recommend this dealership’s service department to anyone! Marguerite Parsons

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DealerRater Aug 2, 2020

Imagine rating 5 stars on a 9 grand service bill?!? But it’s true!!! Was driving in Mass from out of state when my classic Wrangler threw a rod!! Towed to Bertera and they were fantastic from the get-go! Allie and James were great with communication as we went through an engine swap with a new crate motor! They kept me informed and worked to keep my cost down as much as they could! A great service team at Bertera from the manager to the advisers to the the techs! Thank you Bertera!!!

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DealerRater Jul 7, 2020

One of my best purchase experiences. Hilary at Bertera and the staff provided a AAA experience with zero hassle. Very professional, no issues, great pricing. Recommend you check them out.

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DealerRater Feb 29, 2020

I brought my Jeep in for an oil change and they took it on time and returned it 50 minutes later. I think that’s pretty good. Good Dealership. Thanks Tom L.

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DealerRater Feb 5, 2020

Service department is very welcoming and professional....always an excellent experience each time I bring my car in for service.... I would recommend the West Springfield service department.... Thank you!

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DealerRater Jan 23, 2020

Very pleasant sales team to work with...They were all ver pleasant and professional explained and answered my questions very clearly. I worked with Ashley on the phone. Nick Roman and Aubrey.

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DealerRater Sep 26, 2019

It was easy to schedule my appointment. When I arrived to the shop the staff was very friendly and professional. I was impressed with the short amount of time the I waited for my vehicle to be done.

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DealerRater Sep 24, 2019

Betera provided us consistently strong service throughout our search with them. We went out for quotes with five dealerships total and they came back at least $2k below the competition. Something to note though is that they give you the bottom price and claim no additional room to negotiate period no matter the numerous attempts/strategies we used. There were a few minor communication errors that made our experience frustrating as lead times were longer than originally proposed by several weeks, but overall we got the car that we wanted and are extremely happy with our choice. Our salesman was ...

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DealerRater Sep 9, 2019

I took my Caravan in for a routine oil change and tire rotation. My appointment was on time and the service was completed in a timely manner. Customer service was friendly, and I experienced no problems.

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DealerRater Aug 11, 2019

I had a 2:45 pm appointment for an oil change. I got my vehicle back at 4:15pm. Way too long for simple service!!!

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DealerRater Jul 22, 2019

The staff at Bertera were friendly and not pushy to make a sale. Also, Syuzanna, despite a nagging cough, was a pleasure to deal with.

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DealerRater Jul 12, 2019

David provided great service. He recommended a couple other services and was able to get my jeep done early than I had initially asked. I will continue to bring my jeep there.

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DealerRater Jul 12, 2019

I found the service and my sales rep Carlos to be incredibly helpful and kind and he worked very hard to get me a very good deal all around the management and the dealership was very good to me this was my second time around purchasing a car and I would do it again

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DealerRater Jul 1, 2019

We came in to purchase a Jeep Grand Cherokee using the Costcos program.Igor was our salesman.After sitting in the Grand Cherokee,my wife and I decided it was too big for our needs. Igor showed us the Cherokee Limited,we took it for a test drive and really liked it.My wifes parents are both 91 yrs old,and we are taking them to appointments etc,and the ease of getting in and out of the Cherokee,would be much easier for them both. Igor was very knowledgeable and a pleasure to work with.

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DealerRater Jun 30, 2019

I got an appointment quickly, shuttle to work was clean, fast and the driver was very friendly, the staff taking care of checking me in and caring for my vehicle were awesome- I’d highly recommend these folks!

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DealerRater Jun 24, 2019

Well, things didn’t start off too great as the call center person assured me that I’d receive a call back to schedule the service since it included a recall item. No call back. Then tried the chat online. Also, still no call back. Finally, Amanda and I connected and she was great, as was Denise when I brought the car in. Also was acknowledged by the other staff members while there. That makes a difference! My Jeep Wrangler (soft top) needed a bit more work so they kept it over the weekend. The only problem was it must’...

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DealerRater Jun 18, 2019

They worked with us to get exactly what we wanted. Very great staff. Nick Roman is excellent. Great location. Excellent prices. Would definitely recommend to others.

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DealerRater Jun 4, 2019

Carlos Torres our sales consultant was very helpful, and made sure he answered every question we had, he also kept in touch with us to make our experience with bertera smooth and professional. Very satisfied will definitely recommend him!

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DealerRater Jun 1, 2019

Janeliz and her manager did everything for given us the best price for our trade in and find a great leasing deal with the Cherokee that we want!

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DealerRater May 22, 2019

At first it was frustrating because I couldn't find anything but that didn't stop Carlos from trying he kept trying and trying and he got us to where we wanted to be at the rate we wanted to be and the car we wanted I'm so excited to be part of the bertera family, not only he helped me but he went above and beyond and helped with even insurance since he knew someone, they are an awesome team and great salesman didn't, and honestly I thought I wouldn't be coming back since I couldn'...

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DealerRater May 14, 2019

Carlos went above and beyond for me, and made sure I was comfortable with every step of the process. Everyone who worked for the dealership was also very accommodating and friendly!

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DealerRater Apr 30, 2019

People in Bertera are so professional,accurate and kind. Dedicated to guarentee clients satisfaction with good quality vehicles. The sales representative are the best. Superb!

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DealerRater Apr 19, 2019

Wisdom salters was great job getting into my new 2012 Jeep Wrangler sport. Susie was great too she helped us get the loan and got more for my trade in

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DealerRater Apr 4, 2019

Everyone did a fine job. I am very happy with the vehicle. Wisdom and Chris were very helpful as were the finance professional who helped!

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DealerRater Mar 20, 2019

I’m more than pleased with the service that Janeliz provided in my car buying process. She went above and beyond to make sure everything went smooth and easy for me considering every other place I went to made it so difficult. I’m grateful that she was my salesperson, I wouldn’t have wanted it any other way!

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DealerRater Mar 11, 2019

Very smooth transaction that was completely transparent. Salesman Kory Saxer was very knowledgeable and made the process easy while F&I Manager Syuzanna Hovhannisyan was equally helpful, Highly recommended.

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DealerRater Mar 4, 2019

I just purchased a 2018 Jeep Renegade, which I love so much. I was a tough customer and Janeliz Parra worked to make it happen! She was polite, patient, kept me posted throughout the whole process, and made sure I went home with the exact one I wanted. I will definitely recommend Janeliz Parra the team to anyone I know looking for a new or used vehicle!

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DealerRater Mar 1, 2019

Unbelievable professionalism, enthusiastic and welcoming. Carlos was very informative, he was able to find what I was looking for immediately. I would highly recommend this exceptional dealership to anyone looking for a car/truck.

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DealerRater Feb 21, 2019

Janeliz worked hard for me to find the car I wanted! She was backed up by Chris and Suzy handled the paperwork without a hitch! Thanks for a great experience.

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DealerRater Feb 12, 2019

Carlos Torres is a great I would recommend this dealership to anyone of my friend between the financial department and the managers from the moment I stepped in and left it was a great experience. Carlos went above and beyond to make me happy and make the whole experience as easy as possible

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DealerRater Feb 11, 2019

Best sales experience I have had in years Mark and Susie gave me the best service and made me very comfortable thanks to everyone that l dealt with

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DealerRater Jan 25, 2019

Great experience. Carlos was very accommodating to make things work. A little difficult deal since I was from New York. But they went the extra mile and got it done.

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DealerRater Oct 29, 2018

Our experience at Bertera was the best. Igor the salesman was by far the best salesman I have ever worked with and knew exactly what we were looking for, our budget and got us a great price, and a nice car. He made sure we understood everything from purchasing, to financing and everything else that involves buying a car. We then had the absoulute pleasure to work with Suzie in financing. She worked so hard with us (2 hours) understood what we needed and explained to us how we could get there. With her hard work, advise and determintation we not ...

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DealerRater Oct 21, 2018

Friendly, knowledgeable sales staff. Ask for Nick Roman. He will work hard to put you in the Jeep of your dreams. Very knowledgeable finance department. They will help you obtain the best rates out there.

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DealerRater Oct 21, 2018

Showed up after doing some research and they had all the answers to my questions got me a great deal and I was in and out

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DealerRater Oct 17, 2018

Salesman - Connor was helpful, and sincere, 4 1/2 stars. Lots of phone tag. Because they are a high volume store there is a lot going on all the time, which for a buyer is somewhat confusing if your not totally immersed in the Auto buying frame of mind. Still looking for 2015 Manual, Interior detail was not done as promised, and a full tank of gas would have been a nice topping on the cake - way of saying we appreciate your business. Just a couple of little things, keep me from making the review a 5 star. SR

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DealerRater Oct 3, 2018

I liked all the service that they gave me. For sure I will recommend this dealer to other persons. They make me feel trusted and secure.

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DealerRater Sep 29, 2018

Chris the sales manager is awesome and the salesman Carlos Torres went above and beyond to make my deal happen . I truly recommend this dealer. I am a regular buyer from them.

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DealerRater Sep 3, 2018

I had a great experience at Bertera thanks to Connor Williams. He was very professional and did a great job. Got things done quickly and with a great sense of humor. I would definetly recommend this dealership thanks to him! I am loving my new Santa Fe Sport:)

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DealerRater Aug 23, 2018

My husband and I just purchased a 2016 Jeep Patriot that we absolutely love! We had just stopped in to look around but decided to do business here because of the service we received from car salesman Connor Williams. He made sure we got everything we were looking for and was very professional and extremely helpful! Thanks Connor, and all the staff who helped us! Very friendly service, we will definitely be recommending this location to anyone looking for a great vehicle.

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DealerRater Aug 18, 2018

The mechanics did an excellent job of locating potential future problems and recommending solutions. They finished the work right on time, and the car is running just like new. Great job.

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DealerRater Jul 20, 2018

Easy to schedule appointments. Very cordial and polite staff. High quality work. Nice waiting area w free coffee, water and snacks. They cover drivers seat in plastic. Overall I am quite pleased

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DealerRater Jun 21, 2018

Good dealer, had a few hiccups at the beginning but was taken care of in the end. Excited to pick up my new vehicle from this dealer.

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DealerRater May 27, 2018

I went in knowing exactly what I wanted and the price I was willing to pay, and all my expectations were met with no pressure whatsoever. It was great to work with people I felt weren’t trying to pressure me, but instead just gave me the facts and let me decide on my own. I would certainly recommend this dealership to my friends and family.

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DealerRater May 12, 2018

Jeff from car repair went out of his way to help me with my car issues. Can not say Thank you enough . Will return again .

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DealerRater Apr 7, 2018

Hi I recently bought a 2017 Jeep Renegade in February, I'm very happy with the purchase, but this week I heard a squealing sound in the back of the vehicle, I was worried about it and brought it to the dealership. One of the salesman recognized me and even remember my first and last name and I told him what the problem was. He immediately told me to bring it to the service garage to have them look at it, which he kinda new what the problem was. I was very happy with the service from the salesman. And the ...

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DealerRater Apr 7, 2018

Great place great experience great staff. I was met by the service manager Todd Dibiasi who in my opinion is top notch when it comes to service. The job was done quickly with no issues. Highly recommend stopping to see them first before you stop anywhere else Thank you Mr.Dibiasi and staff much appreciated

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DealerRater Feb 27, 2018

I am new to the area and was looking to buy out the lease on a Jeep Cherokee Limited in order to get a newer vehicle with more safety features. Mark was great to work with. He came up with options for me that ultimately resulted in the purchase of a 2018 Jeep Compass. He took the time to show me the new features and followed up with a phone call. I am very happy that I made the choice to go to Bertera.

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DealerRater Feb 8, 2018

Our recent experience at Bertera Chrysler Jeep was excellent in every respect. Our Sales Consultant Mark McCormack, the Sales Manager Lee Thurston and the Business Manager Aubrey Rippy were all very friendly and helpful. Mark McCormack knows his product well, has great communication skills, goes the extra step, delivers on his promises and worked hard to develop a sale. He was also great at following through and called us after we took delivery to make sure everything was okay. My wife and I were very pleased by how everything was handled and look forward to working with the dealership in ...

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DealerRater Feb 2, 2018

Just purchased a Nissan Frontier from Bertera from salesperson Darryl Wilson. I had a great experience and no pressure through the whole process! I love my purchase,

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DealerRater Jan 23, 2018

Everything went fast and easy when I went to lease my new car! Everyone was super friendly and definitely knew what they were talking about. I would recommend this dealership to anyone looking for a new or used vehicle.

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DealerRater Jan 4, 2018

Zachary helped us get into a 2016 Honda Civic Touring edition after I had been turned away by 2 other dealers due to my high over/under issue with my trade in. Zach did everything he could and within 2 days I drove away with my car. Thank you Zach. Thank you Aubrey. Also thank you Bertera Chrysler for the amazing experience. The Massachusetts/ Connecticut transfer of plates went flawlessly and I couldn't be happier.

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DealerRater Jan 3, 2018

Car shopping great at your dealership. Everyone very helpful and polite. Mark, my sales rep over and above expectations!! Would recommend family and friends to buy here,

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DealerRater Dec 24, 2017

Our experience at Bertera Chrysler Jeep Dodge Ram was exceptional. Our Sales Consultant was very knowledgeable and personable. He understood what our needs and financial limitations were, as this was a second vehicle I was purchasing for my daughter and he didn’t try and push us into a vehicle that would be unrealistic financially. I would highly recommend Bertera Chrysler Jeep Dodge Ram when looking for a new vehicle!

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DealerRater Dec 24, 2017

Steve was great and would recommend him to anyone interested in purchasing a vehicle from this dealership. He had us in our new vehicle in less than 24 hours - could not have been any easier.

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DealerRater Nov 14, 2017

I was looking on a specific car that I like, didn’t last long to have a salesperson to come up to us and gaves us the review and all the offers they can do. We test the car and we were happy with what we saw, few minutes we went inside to submit all documents and right away the car was our. Thanks to Zach and Zusie for the amazing job. We are super happy with our SUV. Thanks again... Best service ever.. *****

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DealerRater Nov 8, 2017

I had a very positive experience with my purchase of my Jeep Wrangler Rubicon. My sales person Mark McCormack was very professional, knowledgeable and did not make buying this car a daunting task. I would recommend Mark for anyone looking to purchase their next vehicle.

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DealerRater Oct 31, 2017

I wouldn't hesitate to send family and friends to visit for their next purchase of a new or used vehicle. Zach took the time to keep me informed all throught out the buying process.

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DealerRater Oct 6, 2017

Roberto tried his very best went above and beyond for me and even tho we couldn't get the right Bank Terms and Conditions for me to purchase the Jeep of my dreams which Roberto gave me hope explained in detailed and made sure I understood and most important that I was getting into the Jeep that I wanted and staying around the payments that I can afford paying his complete attention to me and my needs made my shopping experience very easy enjoyable I felt valued and very appreciated just for shopping at Bertera Chrysler Jeep the hole sales ...

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DealerRater Sep 19, 2017

We called Bertera's and spoke to Steve to confirm availabilty of a vehicle we were interested in. Steve walked right out to greet us the minute we arrived! He was very knowledgeable and professional but we were most impressed with how well he delivered on all of our requests! He went above and beyond to accommodate us! We were also impressed with the excellent team work here, many people working together to pull together this deal as efficiently as possible! Clearly, the management is excellent! Thank you to all of you at Berteras, definitely the best vehicle buying experience ...

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DealerRater Sep 4, 2017

Carl was great to deal with , responsed quickly to my questions and went out of his way to make me happy. Even got the car inspected for me so I didn't have to!

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DealerRater Sep 4, 2017

Chris Donah is great...this is my third purchase in as many years and Chris's expertise is second to none! A 5-star recommendation for sure!

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DealerRater Aug 29, 2017

From the monent my phone conversations began I was treated professionally. While in the showroom had an oportunity to observe many customer service reps. I was so pleased with the kindness , humor, patience , that all customers received. I dealt with Brain he was extremely helpful we worked together and I a purchased my awesome 2017 Grand Cherokee ... Thank you very much Barb

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DealerRater Aug 28, 2017

Zach and the financing woman where out-standing helpful a very great experience kind considerate in many ways than one very priests will be happy to recommend to all my friends

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DealerRater Aug 27, 2017

My thanks to Brett for providing a very courteous and professional interaction. After receiving my initial estimate I requested any possible savings that would lower the cost. Brett brought my request to the service manager , Ken Collazo who was able to make a very favorable adjustment to the original quote , thanks Ken. I won't hesitate to return to Bertera for any additional service as well as my next new vehicle purchase.

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DealerRater Aug 24, 2017

From the moment I walked through the door I felt welcomed by the friendly & professional staff. The dealership was abnormally busy compared to other stores I've shopped & now I understand why . Their price and selection was amazing & the new store they are building is beautiful , I can't wait to see it completed !!!! Customer for life

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DealerRater Jul 12, 2017

I knew what I wanted and knew what I wanted to pay. They helped me with both and I am very happy with the service I got

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DealerRater Jun 23, 2017

Walked in knowing what i wanted. I was helped right away and brought the jeep i wanted from the other lot down the street. Great service it was all quick and everyone there was great!

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DealerRater Jun 13, 2017

My wife and I had a great experience at Berterra Jeep in West Spld. Tara (sales rep) came right over to us when we entered the dealership. Asked us what we were looking for and within a few minutes we test driving a Jeep Wrangler. She answered all our questions about the different options it came with and even other options that we could add-on after market so it ended up being Exactly the vehicle wanted. We came back to the dealership she went over all the numbers and different payment options available until we found one that worked for ...

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DealerRater Jun 7, 2017

Darryl Wilson made this car trade in experience very easy. Clearly explaining the process, and taking plenty of time with me so that I left knowing I was comfortable with the vehicle I wanted.

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DealerRater Jun 4, 2017

Walked in just to test drive and had the easiest car buying experience ever in 26 years and 7 new car purchases. A deal I couldnt refuse and not a single "car guy" cheasy line . salesman instantly took me seriously with respect..even though I was dressed in shabby clothing! No BS and a no haggling aggressive deal. No pressure straight forward deal. Super knowledgeable about the product. Never bought a vehicle with so little research on my own but know more about this truck than any car / truck I've bought

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DealerRater Jun 2, 2017

Igor was incredibly helpful, and very efficient with each step of the new car buying process! Although management didn't come across as friendly as Igor did, overall the experience was incredible due to Igor's charisma and dedication to his customers.

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DealerRater Jun 1, 2017

Very friendly atmosphere. Answered all questions to the best of their ability. The sales man we dealt with Darryl was great and worked with what we could afford to best of his ability. I recommend Bertera to anyone looking to buy your next car.

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DealerRater Jun 1, 2017

I just want to express how completely happy and impressed I am with your dealership and your sales and finance teams. I've owned more than 35 vehicles in my 46 years and have experienced numerous dealerships in multiple states. This was my first transaction in MA and at Bertera. I will recommend your dealership to anybody who will listen here in NY. The ease of the process, the friendliness and courtesy of your sales team and the knowledge and efficiency of the financial process were unparalleled. I would like to personally commend Ryan for his responsiveness and willingness to take care ...

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DealerRater Jun 1, 2017

Darryl was quick to respond to my email inquiry. He was attentive, knowledgeable all while keeping the sales pressure in check. There was no hassle on my trade and I was pleased with the offer I was given. My experience with the rest of the staff, from the finance department to the person who delivered my vehicle (Peter) was also very positive.

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DealerRater Jun 1, 2017

I had great experience at Bertera the car sale by smoothly the car salesman was great and all the other employees. I am very happy overall with the car that I bought . Thank you so much for your great service.😊👍🏾

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DealerRater Jun 1, 2017

I have used Jim to purchase all my jeeps because of his honesty and expertise. I recommend him to anyone interested in a Jeep All of the staff that I have encountered at Bertera, either through sales or service, have been courteous, knowledgeable and efficient.

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DealerRater May 27, 2017

Great car buying experience!! Igor and Ryan were extremely friendly and transparent! Would definitely reccomend! Car met all of our requirements including price!!! We even travelled from Connecticut.

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DealerRater May 26, 2017

Chris Donah was my salesman and he does an incredible job when it comes to his customers. He's genuine, trustworthy, and extremely helpful when looking to buy a car. Myself and my family have bought many cars from Bertera and we all would agree that Chris was our favorite salesman. I would absolutely recommend him & his dealership to anyone looking to buy a vehicle.

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DealerRater May 26, 2017

I've never had a stress free experience at a dealership before until this. My salesman Zach was awesome. He was knowledable and kind. He knew my time was limited and went above and beyond to accommodate. I love my car and I know have a new improved experience.

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DealerRater May 26, 2017

My experience here was unbelievable!! Zac was so nice and went above and beyond for me! I would recommend this dealership and the wonderful staff who works here over and over again!! Couldn't be any happier 🙂

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Contact Us

(413) 734-4980

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539 Riverdale St • West Springfield, MA 01089

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Today's Hours:

Open Today! Sales: 9am-7pm

Open Today! Service: 7am-6pm

Bertera CJDR of West Springfield 42.1211015, -72.6248713.