We purchased 3 brand new vehicles from this dealership in a 3 week time frame and couldn't be happier. Each time we dealt with Mark M. and he made our buying experience easier than ever. We will definitely be going back to see him next time. We highly recommend Bertera Chrysler Jeep Dodge Ram in West Springfield!
very nice buying experience. Connor Williams put us at ease with the truck buying procedure, even though he is fairly "new" at his profession. this young man shows interest in the customer, is polite, and obtains the information in a manner which made my husband and I feel very good about buying our truck from this dealership. He is a 5 star employee.
Carlos Torres was great. Being a first time car buyer I didn’t know what the process was or what to expect. Carlos took the time to explain everything step by step. He was very patient and showed me 3 different models until I found the one I liked best. Very happy with his service. Thanks!
I just purchased a brand new Jeep 2019 from this dealer and I must say I was impressed. It takes a lot to get me to get on a review page to put a few words together but Igor Palgi’s exceptional service is an experience that will be hard to forget. He wasn’t pushy like most car salesmen. He’s patient and has a very calm demeanor. I walked in to the shop on a Friday afternoon having negotiated a deal (a quote in hand) with another dealership, I ended up with the same deal, price wise, but a lot more additional features to the Jeep (sunroof and color I preferred) that was shipped from another dealer from NewYork to meet my needs. Thank you for an incredible service, Igor.Gift.
Thank You to Carlos and Brittany in the Service Department. My local dealer said that the cost of the AC unit was going to be 1200 but Brittany got my car in and said that I only needed a recharge which was only 300. I saved big time
Well I went back to bertera in West Springfield, and with my checkered credit history they we able to get me onto the truck I wanted . Mark, and Chris were very helpful and made the buying process painless I would definitely recommend them to anyone just believe in the process.