My boyfriend and I are from NH. We found a 2019 Dodge Durango in Destoryer Grey on berteras website. Cati had contacted me and made sure we were taken care of, even while we were driving down she called and checked in on us. It was a 2 ½ hour drive. When we arrived we were greeted by out salesman Carlos. He sat with us and walked us through the whole process of purchasing our 2019 Durango. He helped us get into our price range we wanted. He went through hoops for us and make us happy customers. He made sure we were happy. Unfortunately when you live in NH they have to register the car for you, so we had to wait till the next day to get the Durango. Instead of us driving all the way back to Springfield, MA Carlos arranged it so my boyfriends Durango was delivered to him. Ted drove it up and we couldn't of been more thankful. Carlos also helped us find a remote start for the Durango. I recommend Carlos from Betera in Springfield, ma to anyone who is looking to buy or lease a car. We will be sending our family and friends and we will be going back to see him again. Thank you again Carlos for you unbelievable service for us. Thanks k you for making my boyfriend so happy. I would give you all the stars if I could. Thank you so much for all your hard work your amazing!!!! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
I had such an amazing experience purchasing my new truck from Bertera, Darryl was my salesmen and he was absolutely amazing. He went above and beyond to make sure the process was smooth and I was happy. Aubrey the Financing Manager also did his due diligence, he was very open and honest and shared information that most wouldn't to ensure an honest purchase. I will personally recommend everyone to them. This dealership is truly for the people. They are not out to scam you in anyway. Great job guys!!! & Thank you so very much for my beautiful new truck!!! I can't wait to travel back home to visit Philadelphia!! All thanks to you guys and most importantly God!!
Wisdom was great. Very helpful and personable. Not pushy. Thanks for the easy transaction
Carlos Torres is a great I would recommend this dealership to anyone of my friend between the financial department and the managers from the moment I stepped in and left it was a great experience. Carlos went above and beyond to make me happy and make the whole experience as easy as possible
Best sales experience I have had in years Mark and Susie gave me the best service and made me very comfortable thanks to everyone that l dealt with
Had a great buying experience with Bertera and Nick Roman. The process was made easy by exchanging a few calls and voicemails prior to my visit. The team a Bertera was very responsive and friendly throughout each step. One bit of constructive criticism for the team was the amount of time I spent at the dealership. I thought to process took a bit longer than it should but still a 5 star operation.
Just bought a car at Bertera and had a great experience. Mark was great to work with and it was painless. I will be recommending Bertera to friends and family.
I used the service department for a lot of work that needed to be done on my 2007 Jeep Wrangler and they did me a solid. I am from out of town here with work. I didn't have a place to work on it myself so I had to have someone else do the work. Figured let the dealership do that way it's done right and warranted. Kyle in the service department helped me out without making me feel ripped off. They did the work quickly and did a great job. Definitely recommend these guys.