Customer Testimonials
I had a very smooth car buying experience with the help of my salesman Carlos Torres he is the best I’ve ever dealt with buying a car he did everything he could to get me in the vehicle I wanted. After 4 days of talking And negotiations they did everything to make it possible for me to get in what I wanted. I am going to refer this dealership to who ever I know.Carlos was very easy to work with he s is the best I have worked with ever in all of my trips of car buying
Awesome smooth service and an absolute joy to purchase a vehicle I recommend Ernesto as a sales person.
My sales representative was Earnesto, he was extremely kind and patient with me through this whole buying process of my new vehicle. Earnesto found the right car for me which suits mypersonality. I look forward to more experiences with Bertera Dealership.
Darryl Wilson has sold me cars over the past several years. I went in looking for a used vehicle with low mileage. The vehicle I wanted was just sold. He showed me the same car but it was a new 2021 Jeep Renegade Trailhawk, for just about the same price. I looked at the vehicle on Wednesday and purchased the vehicle that Saturday July 31, 2021. I am very happy with the attention given, his professionalism, and he is very courteous. I have recommended my friends and family to buy a car from Darryl. Richard and Katreen Shaver
I bought a car from Darryl Wilson. I looked at the car on a Wednesday, and signed the paperwork Saturday July 31, 2021. I went looking for a used car with low mileage. The car was sold, but he showed me a 2021 vehicle the same make and model that was around the same price. Darryl has sold me many cars over the years, and he is the best salesman I have ever had. Richard and Katreen Shaver
Thank you Darryl Wilson. I went in looking for a particular vehicle and left with something even better. Great customer service!
Hilary and Chris were beyond fantastic. Easily the best car shopping experience I have ever had. Extremely knowledgeable, great customer service and feels like you're at the right place the whole experience. Would and will recommend them to anyone car shopping. Thank you for my amazing new car and earning a customer for life. -Chase
Thanks Darryl and team for a great experience and fun car! Really appreciate your efforts. Stressless experience that evokes trust and fairness. Customer at heart! Best Lisa and Dennis
Trae made buying a new vehicle effortless and fun. I would highly recommend anyone looking into buying a vehicle to see him. Thank you Trae
Ben Cheney helped me to make a smooth transition from my old car to a new one. The car Jeep Compass was in my price range and I love it.
Carlos Torres at Bertera provided excellent, friendly, and accommodating service. He made the lease process very easy and transparent. I’m so in love with my new Jeep Wrangler, and can’t thank the guys at Bertera in West Springfield enough!
Jake was such an amazing help and I would recommend to anyone looking into jumping in a new car,it was a very delightful experience I thank you guys again
Jake Butler was a pleasure to work with. Very accommodating and not pushy. We found a crack in the windshield after picking up which the dealership had fixed and took care of the inspection as well. Very satisfied. Would recommend!
Ben was easy going and great to work with. If I left a review 2 years ago for Bertera it would have been a 0 for their service department. Jury is still out on that department for now. But I love my new Jeep and would highly recommend Ben.
Carlos Torres was very helpful and knowledgeable answering all of our questions. He was not pushy. He was a pleasure to work with and we are very happy with our purchase.
Thank you to Carlos Torres for his knowledge, kindness, and patience with me . This is my third lease with Carlos. He went above and beyond to ensure my satisfaction during this process. Carlos had made follow up calls to me to make sure that all is well with the car. Thank you to Carlos. I will return to Bertera Jeep when my lease expires. Carol Fox
We were helped with our used car purchase by Mike. From start to finish he made us comfortable, went above and beyond to answer any questions and make the buying process as easy as possibly.
Very generous buyback for my previous vehicle. Carlos was very helpful and informative throughout the process however there were some issues with financing. Overall I had a positive experience and would definitely come back in the future
I had an easy and enjoyable time shopping for my new car. Bertera had the best selection of Jeeps in the area and Evan showed me other possibilities at other area dealers to make sure I was completely satisfied with my selection. In the end my salesperson Lee got me into the exact vehicle I wanted at a fair price.
I felt that I got a fair deal, seamless buying process..the car was waiting for me when I got there to pick it up, daughter instructed in it’s use-did notice that the interior did not look as though it had been cleaned thoroughly..dirt in cup holder, mats dirty
August 20, 2020: Recently l had major work done on my car at Bertera Chrysler Jeep on Riverdale Street. The service department was very kind and professional in diagnosing my needs and then providing them at a reasonable cost. Hats off to Allie and the service advisor team, and Bob who is a highly skilled automotive technician. I strongly recommend this dealership’s service department to anyone! Marguerite Parsons
Great deal and amazing customer service. Fixed up everything we wanted with the used car then were very flexible with things even after we went on our way. I would recommend this dealership to anyone. Thank you, Hilary!
Imagine rating 5 stars on a 9 grand service bill?!? But it’s true!!! Was driving in Mass from out of state when my classic Wrangler threw a rod!! Towed to Bertera and they were fantastic from the get-go! Allie and James were great with communication as we went through an engine swap with a new crate motor! They kept me informed and worked to keep my cost down as much as they could! A great service team at Bertera from the manager to the advisers to the the techs! Thank you Bertera!!!
One of my best purchase experiences. Hilary at Bertera and the staff provided a AAA experience with zero hassle. Very professional, no issues, great pricing. Recommend you check them out.
Hillary was very good at staying on top of what I needed. I was dealing with 3 dealerships and 2 different vehicles. The reason I chose the Durango at Bertera was the gentle persistence of Hillary and John Lewis and Chris Donah. They are all on the top of there game and are definitely an asset to your Corporation. I will recommend Bertera Dodge and specifically Hillary to my friends and family Billy Methot
I brought my Jeep in for an oil change and they took it on time and returned it 50 minutes later. I think that’s pretty good. Good Dealership. Thanks Tom L.
Service department is very welcoming and professional....always an excellent experience each time I bring my car in for service.... I would recommend the West Springfield service department.... Thank you!
Just purchased my second car from Bertera and am happy with the great customer service. Carlos made sure to look at cars that fit my budget and my needs. I am a happy customer, again.
Very pleasant sales team to work with...They were all ver pleasant and professional explained and answered my questions very clearly. I worked with Ashley on the phone. Nick Roman and Aubrey.
It was easy to schedule my appointment. When I arrived to the shop the staff was very friendly and professional. I was impressed with the short amount of time the I waited for my vehicle to be done.
Betera provided us consistently strong service throughout our search with them. We went out for quotes with five dealerships total and they came back at least $2k below the competition. Something to note though is that they give you the bottom price and claim no additional room to negotiate period no matter the numerous attempts/strategies we used. There were a few minor communication errors that made our experience frustrating as lead times were longer than originally proposed by several weeks, but overall we got the car that we wanted and are extremely happy with our choice. Our salesman was ...
I took my Caravan in for a routine oil change and tire rotation. My appointment was on time and the service was completed in a timely manner. Customer service was friendly, and I experienced no problems.
I had a 2:45 pm appointment for an oil change. I got my vehicle back at 4:15pm. Way too long for simple service!!!
The staff at Bertera were friendly and not pushy to make a sale. Also, Syuzanna, despite a nagging cough, was a pleasure to deal with.
David provided great service. He recommended a couple other services and was able to get my jeep done early than I had initially asked. I will continue to bring my jeep there.
I found the service and my sales rep Carlos to be incredibly helpful and kind and he worked very hard to get me a very good deal all around the management and the dealership was very good to me this was my second time around purchasing a car and I would do it again
We came in to purchase a Jeep Grand Cherokee using the Costcos program.Igor was our salesman.After sitting in the Grand Cherokee,my wife and I decided it was too big for our needs. Igor showed us the Cherokee Limited,we took it for a test drive and really liked it.My wifes parents are both 91 yrs old,and we are taking them to appointments etc,and the ease of getting in and out of the Cherokee,would be much easier for them both. Igor was very knowledgeable and a pleasure to work with.
I got an appointment quickly, shuttle to work was clean, fast and the driver was very friendly, the staff taking care of checking me in and caring for my vehicle were awesome- I’d highly recommend these folks!
Well, things didn’t start off too great as the call center person assured me that I’d receive a call back to schedule the service since it included a recall item. No call back. Then tried the chat online. Also, still no call back. Finally, Amanda and I connected and she was great, as was Denise when I brought the car in. Also was acknowledged by the other staff members while there. That makes a difference! My Jeep Wrangler (soft top) needed a bit more work so they kept it over the weekend. The only problem was it must’...
They worked with us to get exactly what we wanted. Very great staff. Nick Roman is excellent. Great location. Excellent prices. Would definitely recommend to others.
Got the car I wanted at a fair price. The dealership is excellent and Carlos was up front and honest from the start. Overall not a bad experience.
Carlos Torres our sales consultant was very helpful, and made sure he answered every question we had, he also kept in touch with us to make our experience with bertera smooth and professional. Very satisfied will definitely recommend him!
I bought a jeep from bertera in west springfield. So far im loving my new jeep renegade. Carlos Torres helped a lot and was very sweet along with Suzie the finance manager was allso a sweetheart. Thanks!!!
Janeliz and her manager did everything for given us the best price for our trade in and find a great leasing deal with the Cherokee that we want!
At first it was frustrating because I couldn't find anything but that didn't stop Carlos from trying he kept trying and trying and he got us to where we wanted to be at the rate we wanted to be and the car we wanted I'm so excited to be part of the bertera family, not only he helped me but he went above and beyond and helped with even insurance since he knew someone, they are an awesome team and great salesman didn't, and honestly I thought I wouldn't be coming back since I couldn'...
Carlos went above and beyond for me, and made sure I was comfortable with every step of the process. Everyone who worked for the dealership was also very accommodating and friendly!
People in Bertera are so professional,accurate and kind. Dedicated to guarentee clients satisfaction with good quality vehicles. The sales representative are the best. Superb!
Wisdom salters was great job getting into my new 2012 Jeep Wrangler sport. Susie was great too she helped us get the loan and got more for my trade in
Everyone did a fine job. I am very happy with the vehicle. Wisdom and Chris were very helpful as were the finance professional who helped!
I’m more than pleased with the service that Janeliz provided in my car buying process. She went above and beyond to make sure everything went smooth and easy for me considering every other place I went to made it so difficult. I’m grateful that she was my salesperson, I wouldn’t have wanted it any other way!
Very smooth transaction that was completely transparent. Salesman Kory Saxer was very knowledgeable and made the process easy while F&I Manager Syuzanna Hovhannisyan was equally helpful, Highly recommended.
I just purchased a 2018 Jeep Renegade, which I love so much. I was a tough customer and Janeliz Parra worked to make it happen! She was polite, patient, kept me posted throughout the whole process, and made sure I went home with the exact one I wanted. I will definitely recommend Janeliz Parra the team to anyone I know looking for a new or used vehicle!
Unbelievable professionalism, enthusiastic and welcoming. Carlos was very informative, he was able to find what I was looking for immediately. I would highly recommend this exceptional dealership to anyone looking for a car/truck.
Janeliz worked hard for me to find the car I wanted! She was backed up by Chris and Suzy handled the paperwork without a hitch! Thanks for a great experience.
Carlos Torres is a great I would recommend this dealership to anyone of my friend between the financial department and the managers from the moment I stepped in and left it was a great experience. Carlos went above and beyond to make me happy and make the whole experience as easy as possible
Best sales experience I have had in years Mark and Susie gave me the best service and made me very comfortable thanks to everyone that l dealt with
Great experience. Carlos was very accommodating to make things work. A little difficult deal since I was from New York. But they went the extra mile and got it done.
Our experience at Bertera was the best. Igor the salesman was by far the best salesman I have ever worked with and knew exactly what we were looking for, our budget and got us a great price, and a nice car. He made sure we understood everything from purchasing, to financing and everything else that involves buying a car. We then had the absoulute pleasure to work with Suzie in financing. She worked so hard with us (2 hours) understood what we needed and explained to us how we could get there. With her hard work, advise and determintation we not ...
Friendly, knowledgeable sales staff. Ask for Nick Roman. He will work hard to put you in the Jeep of your dreams. Very knowledgeable finance department. They will help you obtain the best rates out there.
Showed up after doing some research and they had all the answers to my questions got me a great deal and I was in and out
Salesman - Connor was helpful, and sincere, 4 1/2 stars. Lots of phone tag. Because they are a high volume store there is a lot going on all the time, which for a buyer is somewhat confusing if your not totally immersed in the Auto buying frame of mind. Still looking for 2015 Manual, Interior detail was not done as promised, and a full tank of gas would have been a nice topping on the cake - way of saying we appreciate your business. Just a couple of little things, keep me from making the review a 5 star. SR
I liked all the service that they gave me. For sure I will recommend this dealer to other persons. They make me feel trusted and secure.
Chris the sales manager is awesome and the salesman Carlos Torres went above and beyond to make my deal happen . I truly recommend this dealer. I am a regular buyer from them.
I had a great experience at Bertera thanks to Connor Williams. He was very professional and did a great job. Got things done quickly and with a great sense of humor. I would definetly recommend this dealership thanks to him! I am loving my new Santa Fe Sport:)
My husband and I just purchased a 2016 Jeep Patriot that we absolutely love! We had just stopped in to look around but decided to do business here because of the service we received from car salesman Connor Williams. He made sure we got everything we were looking for and was very professional and extremely helpful! Thanks Connor, and all the staff who helped us! Very friendly service, we will definitely be recommending this location to anyone looking for a great vehicle.
The mechanics did an excellent job of locating potential future problems and recommending solutions. They finished the work right on time, and the car is running just like new. Great job.
very nice buying experience. Connor Williams put us at ease with the truck buying procedure, even though he is fairly "new" at his profession. this young man shows interest in the customer, is polite, and obtains the information in a manner which made my husband and I feel very good about buying our truck from this dealership. He is a 5 star employee.
Easy to schedule appointments. Very cordial and polite staff. High quality work. Nice waiting area w free coffee, water and snacks. They cover drivers seat in plastic. Overall I am quite pleased
Andre at Bertera was best salesperson that I have ever had in buying a car. He was very personable and helped with any questions I had about the purchase of my Jeep. I would recommend Bertera and Andre to anyone including my own family
Good dealer, had a few hiccups at the beginning but was taken care of in the end. Excited to pick up my new vehicle from this dealer.
I went in knowing exactly what I wanted and the price I was willing to pay, and all my expectations were met with no pressure whatsoever. It was great to work with people I felt weren’t trying to pressure me, but instead just gave me the facts and let me decide on my own. I would certainly recommend this dealership to my friends and family.
Jeff from car repair went out of his way to help me with my car issues. Can not say Thank you enough . Will return again .
Darryl Wilson was very professional and found the perfect Grand Cherokee with the features I wanted and within my price range! Made buying experience easy with no stress
Hi I recently bought a 2017 Jeep Renegade in February, I'm very happy with the purchase, but this week I heard a squealing sound in the back of the vehicle, I was worried about it and brought it to the dealership. One of the salesman recognized me and even remember my first and last name and I told him what the problem was. He immediately told me to bring it to the service garage to have them look at it, which he kinda new what the problem was. I was very happy with the service from the salesman. And the ...
Great place great experience great staff. I was met by the service manager Todd Dibiasi who in my opinion is top notch when it comes to service. The job was done quickly with no issues. Highly recommend stopping to see them first before you stop anywhere else Thank you Mr.Dibiasi and staff much appreciated
I am new to the area and was looking to buy out the lease on a Jeep Cherokee Limited in order to get a newer vehicle with more safety features. Mark was great to work with. He came up with options for me that ultimately resulted in the purchase of a 2018 Jeep Compass. He took the time to show me the new features and followed up with a phone call. I am very happy that I made the choice to go to Bertera.
Our recent experience at Bertera Chrysler Jeep was excellent in every respect. Our Sales Consultant Mark McCormack, the Sales Manager Lee Thurston and the Business Manager Aubrey Rippy were all very friendly and helpful. Mark McCormack knows his product well, has great communication skills, goes the extra step, delivers on his promises and worked hard to develop a sale. He was also great at following through and called us after we took delivery to make sure everything was okay. My wife and I were very pleased by how everything was handled and look forward to working with the dealership in ...
Just purchased a Nissan Frontier from Bertera from salesperson Darryl Wilson. I had a great experience and no pressure through the whole process! I love my purchase,
Bertera Chrysler dodge jeep in West Springfield was great! The staff was very professional and Honest , especially Mark McCormack he treated my family and I with the best service I?ve ever had from any other dealership, shop Bertera!
Everything went fast and easy when I went to lease my new car! Everyone was super friendly and definitely knew what they were talking about. I would recommend this dealership to anyone looking for a new or used vehicle.
Car shopping great at your dealership. Everyone very helpful and polite. Mark, my sales rep over and above expectations!! Would recommend family and friends to buy here,
Zachary helped us get into a 2016 Honda Civic Touring edition after I had been turned away by 2 other dealers due to my high over/under issue with my trade in. Zach did everything he could and within 2 days I drove away with my car. Thank you Zach. Thank you Aubrey. Also thank you Bertera Chrysler for the amazing experience. The Massachusetts/ Connecticut transfer of plates went flawlessly and I couldn't be happier.
Our experience at Bertera Chrysler Jeep Dodge Ram was exceptional. Our Sales Consultant was very knowledgeable and personable. He understood what our needs and financial limitations were, as this was a second vehicle I was purchasing for my daughter and he didn’t try and push us into a vehicle that would be unrealistic financially. I would highly recommend Bertera Chrysler Jeep Dodge Ram when looking for a new vehicle!
Steve was great and would recommend him to anyone interested in purchasing a vehicle from this dealership. He had us in our new vehicle in less than 24 hours - could not have been any easier.
I was looking on a specific car that I like, didn’t last long to have a salesperson to come up to us and gaves us the review and all the offers they can do. We test the car and we were happy with what we saw, few minutes we went inside to submit all documents and right away the car was our. Thanks to Zach and Zusie for the amazing job. We are super happy with our SUV. Thanks again... Best service ever.. *****
I had a very positive experience with my purchase of my Jeep Wrangler Rubicon. My sales person Mark McCormack was very professional, knowledgeable and did not make buying this car a daunting task. I would recommend Mark for anyone looking to purchase their next vehicle.
I wouldn't hesitate to send family and friends to visit for their next purchase of a new or used vehicle. Zach took the time to keep me informed all throught out the buying process.
Roberto tried his very best went above and beyond for me and even tho we couldn't get the right Bank Terms and Conditions for me to purchase the Jeep of my dreams which Roberto gave me hope explained in detailed and made sure I understood and most important that I was getting into the Jeep that I wanted and staying around the payments that I can afford paying his complete attention to me and my needs made my shopping experience very easy enjoyable I felt valued and very appreciated just for shopping at Bertera Chrysler Jeep the hole sales ...
We called Bertera's and spoke to Steve to confirm availabilty of a vehicle we were interested in. Steve walked right out to greet us the minute we arrived! He was very knowledgeable and professional but we were most impressed with how well he delivered on all of our requests! He went above and beyond to accommodate us! We were also impressed with the excellent team work here, many people working together to pull together this deal as efficiently as possible! Clearly, the management is excellent! Thank you to all of you at Berteras, definitely the best vehicle buying experience ...
Carl was great to deal with , responsed quickly to my questions and went out of his way to make me happy. Even got the car inspected for me so I didn't have to!
Chris Donah is great...this is my third purchase in as many years and Chris's expertise is second to none! A 5-star recommendation for sure!
From the monent my phone conversations began I was treated professionally. While in the showroom had an oportunity to observe many customer service reps. I was so pleased with the kindness , humor, patience , that all customers received. I dealt with Brain he was extremely helpful we worked together and I a purchased my awesome 2017 Grand Cherokee ... Thank you very much Barb
Zach and the financing woman where out-standing helpful a very great experience kind considerate in many ways than one very priests will be happy to recommend to all my friends
My thanks to Brett for providing a very courteous and professional interaction. After receiving my initial estimate I requested any possible savings that would lower the cost. Brett brought my request to the service manager , Ken Collazo who was able to make a very favorable adjustment to the original quote , thanks Ken. I won't hesitate to return to Bertera for any additional service as well as my next new vehicle purchase.
From the moment I walked through the door I felt welcomed by the friendly & professional staff. The dealership was abnormally busy compared to other stores I've shopped & now I understand why . Their price and selection was amazing & the new store they are building is beautiful , I can't wait to see it completed !!!! Customer for life
I knew what I wanted and knew what I wanted to pay. They helped me with both and I am very happy with the service I got
Walked in knowing what i wanted. I was helped right away and brought the jeep i wanted from the other lot down the street. Great service it was all quick and everyone there was great!
My wife and I had a great experience at Berterra Jeep in West Spld. Tara (sales rep) came right over to us when we entered the dealership. Asked us what we were looking for and within a few minutes we test driving a Jeep Wrangler. She answered all our questions about the different options it came with and even other options that we could add-on after market so it ended up being Exactly the vehicle wanted. We came back to the dealership she went over all the numbers and different payment options available until we found one that worked for ...
Darryl Wilson made this car trade in experience very easy. Clearly explaining the process, and taking plenty of time with me so that I left knowing I was comfortable with the vehicle I wanted.
Walked in just to test drive and had the easiest car buying experience ever in 26 years and 7 new car purchases. A deal I couldnt refuse and not a single "car guy" cheasy line . salesman instantly took me seriously with respect..even though I was dressed in shabby clothing! No BS and a no haggling aggressive deal. No pressure straight forward deal. Super knowledgeable about the product. Never bought a vehicle with so little research on my own but know more about this truck than any car / truck I've bought
