• Sales: (866) 906-1856
  • Service: (888) 456-0910
  • Parts: (888) 904-3658

539 Riverdale St Directions West Springfield, MA 01089

Info

Bertera Chrysler Jeep Dodge Customer Testimonials


"Kristin is all about customer service. A pleasure to deal with. Worth the drive from Connecticut." P. Roell "

With this being my first experience with a dealership, I was more than surprised by the level of professionalism expressed by the sales staff. Everything was quick, fast and easy. I will be coming back for my next purchase. S Wiater 

"Overall it was a very good experience at Bertera Jeep. We had an appointment with Monty, and he made us feel very comfortable, and was knowledgeable during the process. We didn't particularly have fancypants credit, took a little hit for that in the rate, but this was expected. We were treated like everyone else, and felt rewarded with a new Jeep. They are putting brand new tires on now for free.... well done" stvshan8

My wife and I had been looking at cars (SUVs) for the previous 3 weeks. We had many parameters to deal with, including issues with elderly parents. The one SUV that we both liked very much ended up hurting my wife's knee due to an awkward driving position for her size. Many of the other SUVs were bouncy and/or had very average handling. We decided to give the Jeep Grand Cherokee a try, as it had just had a favorable write-up in Consumer Reports. And, since my wife had always very much enjoyed driving our 2001 Dodge Intrepid RT, I thought that as an alternative, we should look at the Chrysler 300 while we were at the dealer. We decided to go to Bertera, as they had many 2014 Jeeps in stock and also had a 300S. Their dealership is about 30 minutes from us. When we arrived at Bertera, we were immediately greeted outside by salesman Chris D. We told Chris what we were interested in, and he set us up with test drives of both vehicles. He was very informative about both cars, and he was patient with us, knowing that we had several things to consider. When we were getting set to leave, he never pressured us but let us know that he would like our business. He also introduced us to his sales manager, Dave. Dave greeted us, and he also let us know that he was very interested in our business, and that they would do what it takes to secure a deal. They were also very willing to locate a vehicle for us -without charge- if they didn't have one on the lot that had what we were looking for. Before we got home, we also test drove another brand SUV. That night, we discussed our thoughts our preferences. My wife really liked the 300 better than any of the SUV's that we drove. Even though it did not have the carting capacity of an SUV, the ride was superior, it would accommodate the needs of elderly parents, and we could get it in AWD. (Chris picked up on my wife's preference of the 300 by the way). After that, I thought I'd go to a local Chrysler dealer, to take another look at the 300 and the different colors available. I had intended to go back to Bertera, but the local dealer started talking about what they could do. So, I figured l'd listen, and they were also willing to participate in a corporate rewards program for the price of a car. But they weren't interested in our car as a trade in. So, I figured we'd sell the car privately, as Bertera offered more for our car, but not enough. In the meantime, however, my mother had a couple of real bad days with her cancer, and we felt it would be difficult for us at this time to be messing around selling a car with her situation becoming more critical. I called Chris at Bertera and told him that I may as well get the car at a local dealer, since we were going to have to sell our car privately anyway. He was disappointed, but he said he'd like to have a chance at negotiating a better offer for us and that he'd do his best to get us what we were looking for as a trade-in. I agreed to go back to Bertera, but, honestly, I was expecting high-pressured tactics and the usual dance. To my surprise and relief, that was not the case. Chris was direct and to the point. He said that he appreciated me giving him a shot at making a deal, and he wasn't going to waste his time or mine. He quickly went to his manager, and they substantially increased the offer for our trade-in. We were still a ways from what I needed to get for it. I proposed meeting in the middle to seal a deal, and within two minutes, he came back accepting the offer. I never expected something like this. It was very apparent that Chris and Dave meant what they said, that they would do their very best to work out a deal for us. And they did. Chris then located a car for us, and they made arrangements to get it the next day (from New Jersey). This dealership sells a lot of cars, and because of that, they are willing and able to offer good deals. I highly recommend this dealership to anyone looking to purchase Chrysler, Dodge or Jeep. Chris D. did a great job earning our business. I felt that all of us worked collectively to make this happen rather than a customer verses salespeople mentality. Thanks for working for us Chris and Dave! We are thrilled with our purchase and experience at your dealership! chrisgranbyct
in the last week-
Overall a very pleasant and smooth experience. I worked with Justin, Dave and John. They had the vehicle I wanted in stock. They allowed me several test drives, even bringing the car to my place of business Affordable Auto Glass. They were willing to negotiate down to a price I felt good about. They arrainged financing and were able to provide a better rate than I was expecting. They called my insurance, registered the car and the plates were on it when I arrived. I have bought many cars over the years and this was the easiest purchase to date. Great Job Bertera.


Vanessa Kenney
4 weeks ago-
This was my Fiance's first brand new car, and after so many different dealerships I had lost hope that she would be able to get one. My last stop was Betera in West Springfield and I was completely blow away by the kindness and compassion they had, Darryl was Amazing and promised that we would be smiling before we left the dealership and he was absolutely right, we got approved for the car we originally wanted and my fiance was ecstatic and I appreciate them so much. They renewed my hope and faith in dealerships and taught me a lesson that not all dealerships are scumbags that only want your money. THANK YOU DARRYL AND THE REST OF BERTERA TEAM!!!!===

a month ago-
Chris Fenton from Bertera rocks! After visiting numerous dealers, no one couldn't complete with Bertera's pricing. I even had other dealers tell me that I should go with their deal. They also gave me a fair price for my trade in. I live an hour and a half away from the dealer, and it was well worth the drive. Chris was very professional, and he did an excellent job answering all of my questions. I've already started to tell family and friends that they should check out Bertera is they are in the market for a new car.

4 months ago-
Overall my experience was outstanding. Igor and John (my two salespeople) did a great job of providing me with answers to all my questions, and concerns. I was in the market for a pre-owned Chevy, or a Volkswagen Jetta, and wasn't expecting a Chrysler dealer to have what I was looking for. I was impressed with how knowledgeable they were on both vehicles. I'd been to Volkswagen and Chevy dealers before I came here and they weren't as informative as these guys. Ultimately, I went with a 2008 Jetta. They gave me a great price, more than I was looking for for my trade and put me below what I was looking to spend per month. I couldn't imagine that being too easy in my case because my credit isn't great. The management team headed by John Lewis were all friendly personable and again, answered every question I threw at them. And I had a lot of them. I would definitely recommend anyone looking to purchase a vehicle, new or used to go to Bertera Chysler. The sales staff were friendly, knowledgeable and didn't put any pressure on me to drive off their lot with just anything (which seemed to be the M.O. at the other places I went). They gave me exactly what I was looking for, dare I say going above and beyond for me. Buying a vehicle can be stressful, but they made my experience at their dealership easy and carefree.

3 months ago-
Worked with Shawn and Igor at Bertera Chrysler. What an outstanding team! They exceeded my expectations and got me my 2014 Grand Cherokee Summit! Love the car, loved the service. Thank you guys!



Contact

Bertera Chrysler Jeep Dodge Ram

539 Riverdale St
Directions West Springfield, MA 01089

  • Sales: (866) 906-1856
  • Service: (888) 456-0910
  • Parts: (888) 904-3658

Hours

  • Monday 8:30am-8:00pm
  • Tuesday 8:30am-8:00pm
  • Wednesday 8:30am-8:00pm
  • Thursday 8:30am-8:00pm
  • Friday 8:30am-6:00pm
  • Saturday 8:30am-5:00pm
  • Sunday 11:00am-5:00pm
  1. Bertera Chrysler Jeep Dodge Ram

    539 Riverdale St
    West Springfield, MA 01089
    Directions

    • Sales: (866) 906-1856
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